/* ===========================================================================
   live.css — the live call view.

   Calmer and larger than the editor: this gets read while someone is talking,
   so one thing is prominent at a time and nothing needs hunting for.
   =========================================================================== */

body.live {
  font-size: 16px;
}

/* ---- header -------------------------------------------------------------- */

.live-header {
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  gap: 0.6rem;
  padding: 0.55rem 1rem;
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  z-index: 20;
}

.live-brand {
  font-weight: 700;
  font-size: 0.95rem;
  color: var(--text);
  text-decoration: none;
}
.live-tag {
  font-size: 0.65rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  padding: 2px 8px;
  border-radius: 999px;
  background: #EAF6EE;
  color: var(--good);
}
.live-process {
  font-size: 0.92rem;
  font-weight: 600;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  min-width: 0;
}
.live-step {
  font-size: 0.78rem;
  color: var(--text-soft);
  white-space: nowrap;
}
.live-status {
  margin-left: auto;
  font-size: 0.74rem;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 999px;
  background: var(--bg);
  color: var(--text-soft);
  white-space: nowrap;
}
.live-status.live { background: #EAF6EE; color: var(--good); }
.live-status.draft { background: var(--warn-soft); color: var(--warn); }
.live-status.error { background: #FBEAE8; color: var(--danger); }

.picker-toggle {
  display: none;
  background: none;
  border: 1px solid var(--border-strong);
  border-radius: 7px;
  width: 34px;
  height: 32px;
  font-size: 1rem;
  cursor: pointer;
  color: var(--text);
}

.lbtn {
  font: inherit;
  font-size: 0.8rem;
  font-weight: 600;
  padding: 0.35rem 0.8rem;
  border: 1px solid var(--border-strong);
  border-radius: 8px;
  background: var(--surface);
  color: var(--text);
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  white-space: nowrap;
}
.lbtn:hover { border-color: var(--accent); color: var(--accent); }
.lbtn.primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.lbtn.primary:hover { background: #084A8E; color: #fff; }
.lbtn[disabled] { opacity: 0.4; cursor: default; }
.lbtn[disabled]:hover { border-color: var(--border-strong); color: var(--text); }
.lbtn.tiny { font-size: 0.72rem; padding: 0.12rem 0.5rem; border-radius: 6px; }

/* ---- layout -------------------------------------------------------------- */

.live-body { flex: 1; display: flex; min-height: 0; position: relative; }

.picker {
  flex: 0 0 300px;
  display: flex;
  flex-direction: column;
  background: var(--surface);
  border-right: 1px solid var(--border);
  min-height: 0;
}

.picker-search { position: relative; padding: 0.7rem 0.8rem 0.5rem; }
.picker-search input {
  width: 100%;
  font: inherit;
  font-size: 0.88rem;
  padding: 0.5rem 2rem 0.5rem 0.7rem;
  border: 1px solid var(--border-strong);
  border-radius: 8px;
  background: var(--bg);
}
.picker-search input:focus { outline: none; border-color: var(--accent); background: var(--surface); }
.picker-search kbd { position: absolute; right: 1.35rem; top: 1.1rem; opacity: 0.5; }
.picker-search input:focus + kbd { display: none; }

.picker-body { flex: 1; overflow-y: auto; padding: 0 0.4rem 2rem; -webkit-overflow-scrolling: touch; }

.pick-head {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  width: 100%;
  text-align: left;
  font: inherit;
  padding: 0.3rem 0.4rem;
  border: none;
  border-radius: 6px;
  background: none;
  cursor: pointer;
  color: var(--text);
}
.pick-head:hover { background: var(--bg); }
.pick-branch.depth-0 > .pick-head .pick-name {
  font-size: 0.74rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--text-soft);
}
.pick-branch.depth-1 > .pick-head .pick-name { font-size: 0.84rem; font-weight: 600; }
.pick-name { flex: 1; min-width: 0; }
.pick-count { font-size: 0.68rem; color: var(--text-soft); background: var(--bg); border-radius: 999px; padding: 0 6px; }
.pick-children { padding-left: 0.8rem; }

.pick-process {
  display: block;
  width: 100%;
  text-align: left;
  font: inherit;
  padding: 0.35rem 0.5rem;
  border: none;
  border-radius: 6px;
  background: none;
  cursor: pointer;
}
.pick-process:hover { background: var(--accent-soft); }
.pick-process-name { display: block; font-size: 0.85rem; color: var(--text); }
.pick-process-where { display: none; font-size: 0.7rem; color: var(--text-soft); }
.pick-empty { padding: 0.6rem 0.5rem; font-size: 0.85rem; color: var(--text-soft); }

/* in search results the path matters, so show it */
#pickerBody > .pick-process .pick-process-where { display: block; }

/* ---- the run ------------------------------------------------------------- */

.run {
  flex: 1;
  overflow-y: auto;
  min-width: 0;
  padding: 1.4rem 1.6rem 6rem;
  -webkit-overflow-scrolling: touch;
}

.run-empty { max-width: 46ch; margin: 12vh auto 0; text-align: center; color: var(--text-soft); }
.run-empty h1 { font-size: 1.5rem; color: var(--text); margin-bottom: 0.5rem; }
.run-empty p { margin-bottom: 0.6rem; }
.run-empty-note { font-size: 0.85rem; }

.run-head { max-width: 760px; margin: 0 auto 1.2rem; }
.run-where {
  font-size: 0.72rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--text-soft);
}
.run-head h1 { font-size: 1.45rem; letter-spacing: -0.3px; }
.run-purpose { color: var(--text-soft); font-size: 0.92rem; margin-top: 0.2rem; }

.run-step {
  display: block;
  max-width: 760px;
  margin: 0 auto 0.4rem;
  width: 100%;
  text-align: left;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 10px;
}

.run-step.collapsed {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  font: inherit;
  padding: 0.55rem 0.9rem;
  cursor: pointer;
  color: var(--text-soft);
}
.run-step.collapsed:hover { border-color: var(--accent); color: var(--text); }
.run-step.collapsed .run-title {
  flex: 1;
  min-width: 0;
  font-size: 0.92rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.run-step.current {
  border-color: var(--accent);
  border-width: 2px;
  padding: 1.1rem 1.3rem 1rem;
  box-shadow: 0 4px 20px rgba(10, 102, 194, 0.09);
  margin-bottom: 0.9rem;
}

.run-n {
  flex: 0 0 auto;
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--text-soft);
  background: var(--bg);
  border-radius: 999px;
  padding: 2px 9px;
}
.run-badge {
  font-size: 0.68rem;
  font-weight: 700;
  background: var(--accent-soft);
  color: var(--accent);
  border-radius: 999px;
  padding: 0 7px;
}
.run-ticks { font-size: 0.7rem; color: var(--good); font-weight: 600; }

.run-step-head { display: flex; align-items: center; gap: 0.6rem; flex-wrap: wrap; margin-bottom: 0.6rem; }
.run-step-head h2 { flex: 1; font-size: 1.28rem; line-height: 1.3; min-width: 12ch; }
.run-dept {
  font-size: 0.72rem;
  font-weight: 600;
  padding: 2px 9px;
  border-radius: 999px;
  background: var(--accent-soft);
  color: var(--accent);
}

.run-label {
  font-size: 0.66rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: var(--text-soft);
  margin: 0.9rem 0 0.25rem;
}

.run-script {
  border-left: 4px solid var(--good);
  background: #F4FAF6;
  border-radius: 0 8px 8px 0;
  padding: 0.7rem 1rem;
  font-size: 1.05rem;
  line-height: 1.55;
  font-style: italic;
}

.run-sop { font-size: 1rem; line-height: 1.65; }

.run-missing {
  font-size: 0.95rem;
  color: var(--warn);
  background: var(--warn-soft);
  border-radius: 8px;
  padding: 0.6rem 0.8rem;
}

.run-checks { list-style: none; }
.run-checks li { margin-bottom: 0.35rem; }
.run-checks label {
  display: flex;
  align-items: flex-start;
  gap: 0.5rem;
  font-size: 0.97rem;
  line-height: 1.5;
  cursor: pointer;
}
.run-checks input { margin-top: 0.35rem; width: 17px; height: 17px; flex: 0 0 auto; }

.run-actions {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem;
  margin-top: 1.1rem;
  padding-top: 0.8rem;
  border-top: 1px solid var(--border);
}
.run-spacer { flex: 1; }
.run-foot { max-width: 760px; margin: 0.8rem auto 0; }

.note-box { margin-top: 0.6rem; }
.note-box textarea {
  width: 100%;
  font: inherit;
  font-size: 0.95rem;
  padding: 0.55rem 0.7rem;
  border: 2px solid var(--warn);
  border-radius: 8px;
  resize: vertical;
}
.note-box textarea:focus { outline: none; box-shadow: 0 0 0 3px rgba(180, 83, 9, 0.12); }

/* ---- content panels ------------------------------------------------------ */

.panel-head {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  width: 100%;
  text-align: left;
  font: inherit;
  margin-top: 0.8rem;
  padding: 0.45rem 0.6rem;
  border: 1px solid var(--border);
  border-radius: 8px;
  background: var(--bg);
  cursor: pointer;
}
.panel-head:hover { border-color: var(--accent); }
.panel-head.open { border-radius: 8px 8px 0 0; border-bottom-color: transparent; }
.panel-caret { color: var(--text-soft); font-size: 0.75rem; }
.panel-label { font-size: 0.8rem; font-weight: 650; }
.panel-summary { margin-left: auto; font-size: 0.74rem; color: var(--text-soft); }

.panel-body {
  border: 1px solid var(--border);
  border-top: none;
  border-radius: 0 0 8px 8px;
  padding: 0.7rem 0.8rem;
  background: var(--surface);
}
.panel-empty { font-size: 0.86rem; color: var(--text-soft); }

.content-card { margin-bottom: 0.7rem; }
.content-head {
  display: flex;
  align-items: baseline;
  gap: 0.5rem;
  margin-bottom: 0.3rem;
  font-size: 0.92rem;
}
.content-head strong { flex: 1; }
.content-body {
  font-size: 0.93rem;
  line-height: 1.65;
  max-height: 340px;
  overflow-y: auto;
  padding: 0.5rem 0.7rem;
  background: #fff;
  border: 1px solid var(--border);
  border-radius: 7px;
}
.content-body.faq-preview { padding: 0.5rem 0.9rem; }

.suggest-label {
  font-size: 0.66rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-soft);
  margin: 0.6rem 0 0.35rem;
}
.suggest-row {
  display: flex;
  align-items: baseline;
  gap: 0.5rem;
  padding: 0.25rem 0;
  font-size: 0.88rem;
}
.suggest-title { flex: 1; min-width: 0; }
.suggest-why { font-size: 0.72rem; color: var(--text-soft); white-space: nowrap; }

/* ---- flash --------------------------------------------------------------- */

.flash {
  position: fixed;
  left: 50%;
  bottom: 1.4rem;
  transform: translateX(-50%);
  background: #1D1D1F;
  color: #fff;
  font-size: 0.85rem;
  padding: 0.5rem 1rem;
  border-radius: 999px;
  box-shadow: 0 6px 24px rgba(0, 0, 0, 0.22);
  z-index: 60;
}
.flash[hidden] { display: none; }

/* ---- narrow screens ------------------------------------------------------ */

@media (max-width: 860px) {
  .picker-toggle { display: block; }
  .live-process, .live-step { display: none; }

  /* absolute inside .live-body rather than fixed, so the drawer starts under
     the header whatever height the header happens to be */
  .picker {
    position: absolute;
    top: 0;
    bottom: 0;
    left: 0;
    width: min(86vw, 300px);
    transform: translateX(-102%);
    transition: transform 0.2s ease;
    z-index: 30;
    box-shadow: 0 0 24px rgba(0, 0, 0, 0.16);
  }
  body.picker-open .picker { transform: translateX(0); }

  .run { padding: 1rem 0.9rem 6rem; }
  .run-step.current { padding: 0.9rem 1rem; }
  .run-step-head h2 { font-size: 1.15rem; }
  .run-script { font-size: 1rem; }
}

/* Phone. The header has to stay on one row, so it sheds a piece at a time:
   first the Live call tag and the word Export, and on the narrowest screens
   the words New call too. Both buttons keep a title, so a long press still
   says what they do. */
@media (max-width: 560px) {
  .live-header { padding: 0.55rem 0.6rem; gap: 0.4rem; }
  .live-header .lbtn { padding: 0.35rem 0.6rem; }
  .live-brand { font-size: 0.9rem; }
  .live-tag { display: none; }
  #liveExport .lbtn-text { display: none; }
}

@media (max-width: 380px) {
  #newCall .lbtn-text { display: none; }
}

/* ---- choosing a route at a decision -------------------------------------- */

.run-choices { display: flex; flex-direction: column; gap: 0.35rem; margin: 0.3rem 0 0.8rem; }
.lbtn.choice {
  display: flex; align-items: baseline; gap: 0.5rem; text-align: left;
  font-weight: 650; padding: 0.55rem 0.8rem;
}
.lbtn.choice kbd { flex: 0 0 auto; }
.choice-to { font-weight: 400; color: var(--text-soft); font-size: 0.82rem; }